Refund policy
THE ORBIT LINE
We want you to receive your order in perfect condition. If there is an issue with your purchase, we’re here to help.
Eligibility
Returns or replacements are accepted only in the following situations:
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Damaged items
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Defective products
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Incorrect items received
Any issue must be reported within 7 days of delivery and must include clear photo evidence of the item and, where applicable, the packaging.
Return Approval
All returns must be approved by THE ORBIT LINE before being shipped back.
Please do not send an item back without receiving return instructions from our support team. Unauthorized returns may not be accepted or refunded.
Refunds
Once your return is approved and the returned item has been received and inspected, any applicable refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping fees, if applicable, are non-refundable.
Contact Us
For return or refund assistance, please contact: