Privacy policy
THE ORBIT LINE
THE ORBIT LINE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, or otherwise interact with our services.
Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect information such as:
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Your name, email address, and phone number
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Billing and shipping address
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Order and transaction information
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Payment information, which is securely processed by third-party payment providers
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IP address, browser type, device information, and website activity
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Cookies and similar technologies
How We Use Your Information
We may use your personal information to:
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Process, fulfill, and deliver your orders
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Process payments and prevent fraudulent transactions
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Provide customer service and respond to inquiries
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Send order confirmations, shipping updates, and other transactional communications
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Improve our website, products, and customer experience
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Analyze website traffic and usage
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Send promotional communications where you have provided the required consent
Email Marketing & Consent
If you choose to subscribe to marketing communications from THE ORBIT LINE, we may send you promotional emails about products, offers, promotions, and other updates.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.
For customers in Canada, we aim to comply with applicable requirements under Canada's Anti-Spam Legislation (CASL) regarding commercial electronic messages and consent.
Transactional and service-related communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your purchase or provide requested services.
How We Share Your Information
We may share personal information with trusted service providers when necessary to operate our business and provide our services, including:
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Shopify, which provides our e-commerce platform
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Payment processors and financial service providers
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Shipping, delivery, and fulfillment providers
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Suppliers and fulfillment partners, including dropshipping partners where applicable
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Marketing, advertising, and analytics providers such as Meta and Google
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Technology and service providers that help us operate our website
We do not sell your personal information for money. We only share information as reasonably necessary to operate our business, fulfill orders, provide services, improve our website, or comply with legal obligations.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and improve our services.
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Your Privacy Rights
Depending on where you live, including certain jurisdictions in the United States and Canada, you may have rights regarding your personal information, which may include the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Opt out of certain marketing communications
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Withdraw consent where applicable
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Request information about how your personal information is collected and used
To exercise an applicable privacy right, please contact us using the information below. We may need to verify your request before completing it.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.
Third-Party Services
Our website may use third-party services, applications, and platforms that collect or process information on our behalf or independently. These services may include Shopify, payment providers, advertising platforms, analytics providers, and shipping or fulfillment services.
Their handling of your information may be subject to their own privacy policies.
Children's Privacy
Our website is not intended for children under the age required by applicable privacy laws. We do not knowingly collect personal information from children in violation of applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.
Any updates will be posted on this page with the revised effective date where appropriate. Your continued use of our website after an update means you acknowledge the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us: